Global Support Representative
About AuditComply
AuditComply is a leading enterprise technology platform designed to mitigate risk, ensure compliance, and enhance quality assurance and vendor management for highly regulated industries—all within a single, integrated solution.
By streamlining operations, delivering deep insights, and driving digital transformation, AuditComply empowers organizations to increase efficiency, strengthen resilience, and maintain compliance with confidence—all from one seamlessly connected platform.
Role Overview
Global Support Representatives provide an exceptional customer experience while answering complex technical support questions from customers across the globe. You will be an expert on all company's services, able to assist with the most challenging inquiries. Global Support Representatives act as product experts, empowering customers with product knowledge and guiding them to self-sufficiency through education and resources. If you’re passionate about helping people and want to work in a challenging, fast paced environment you may be our next Global Support Representative!
Key Responsbilities
- Support our customers by email and phone with their inquiries on a day‐to‐day basis
- Manage customer expectations appropriately and always follow up on promises and time commitments
- Accurately log all customer communications in our support ticket tracking tool
- Understand customer business processes and software system processes and their relationships
- Complete regular tasks for customers such as report creation
- Ensure reported defects are thoroughly tested, replicated and documented
- Work closely with our development support team to ensure incidents are resolved timely and within SLA’s
- Update internal and customer facing knowledge base with new support articles, videos and training material
- Able to occasionally travel and visit our customers
What We're Looking For
- Understands the concept of providing an excellent customer experience
- Be eager to build a strong rapport with our customers and their employees
- Be friendly, empathetic, patient and personable even under stressful circumstances
- Have outstanding written and verbal communication skills
- Can exercise the “Three T’s” (Thinking, Talking, Typing)
- Show a strong ability to solve problems creatively, and systematically
- Demonstrate great attention to detail, and be an organized thinker
- Strong technical, software, internet experience
- Available for rotational on-call After Hours Support
- 3+ years of customer/technical service experience
Nice to Have
- Knowledge of relational databases, SQL, Microsoft Excel
- Experience in supply‐chain, EDI, logistics, manufacturing or packaging
- Multilingual (Spanish, French, Mandarin)
What We Offer
- Competitive salary & benefits package.
- Professional growth opportunities, with support for learning and development.
- A collaborative and innovative work environment.
Diversity & Inclusion at AuditComply
AuditComply is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.